I'm sorry to hear about that and would be happy to answer your question. The bottom port of the R11000 valve must be connected to the water supply in order for the diverter to work properly. If this was done, you may still install the trim, but it will be upside down as well. If the top port of the diverter valve was connected to the supply, it will not work.
Best regards, Jon
Date published: 2018-05-17