Rated 5 out of
5
by
cpoled from
They Really Stand Behind Their Products
We own a Pilar Delta kitchen faucet along with the matching soap/ lotion dispenser. After 3+ years of heavy use, the press down top had broken internally and the finish had worn away at the top of the base. After deciding to buy another, I noticed that the product description also included "Lifetime Faucet and Finish Warranty." I, then called Delta and spoke to, Jasmine, a customer service representative. She asked me email pictures of the damage. After about four business days, I received a brand new replacement. I couldn't be more pleased.
Date published: 2016-02-02
Rated 1 out of
5
by
Hilltop from
Cheaply made product
I have just ordered the third soap dispenser for this faucet set. Have had the faucet set for approx. 5 years. Everything except the soap dispenser is great. It is cheaply made and the dispenser top breaks off from use. If it did not match the faucet I would not buy another one. Will probably only use the new one for looks and not to dispense soap.
Date published: 2016-01-28
Rated 1 out of
5
by
JPLII from
Very unexpected cheap Delta product
Since becoming a home owner over 35 years ago I have used Delta facets in my baths and kitchens. The reason great quality and extremely long life. Not so true with the purchase of my last Delta kitchen set. The faucet is again what i expect from Delta but the soap dispenser is cheap plastic and I mean cheap. Came in with a piece scratched and fortunately a local supplier had a free replacement part for me from an open box. less than a year later it has failed again and the spout connection has broken in to several pieces again due to cheap plastic. Summary Delta you make great faucets please put the same Delta quality into the accessories. Would not recommend any of the soap dispensers if they are the cheap plastic stick with the metal types.
Date published: 2016-01-26
Rated 3 out of
5
by
HelenM from
Features are ok.
The features are ok, but the quality of the product does not compare to my previous Delta soap dispenser.
Date published: 2016-01-19
Rated 3 out of
5
by
Judy74 from
I love the faucet, but the soap dispenser is stuck and will not pump soap.
I have used the pump since April of 2010. It has worked well until a month ago. I really like the faucet and it has held up really well. It is attractive and the pump was so useful. I miss using it daily. I wonder how long the warranty is in effect. I don't want to pay $40.50 for this part.
Date published: 2016-01-12
Rated 2 out of
5
by
Willy from
plastic construction is a disappointment
I like having the soap/lotion dispenser. I have had it for about 3 months & so far it is working fine, but I have over-filled it each time. I have looked for the capacity on the web-site but have not found it. It would be helpful to have that info available.
Date published: 2015-12-31
Rated 1 out of
5
by
VictroyJetz from
Poorly designed dispenser breaks in <1 year
Replaced two kitchen faucets about a year ago and both soap dispenser nozzles broke. The cheap plastic parts in the nozzle become brittle and broke.
Date published: 2015-11-30
Rated 5 out of
5
by
Bonnie from
Looks nice
I bought it a month ago to go with a new faucet and really like it.
Date published: 2015-09-28
Rated 5 out of
5
by
lola from
PERFECT MATCH!!
I bought this because the original nozzle just fell apart. I am really happy with my purchase and it was a perfect match with my Delta faucet.
Date published: 2015-09-04
Rated 5 out of
5
by
baker66 from
Great addition to the faucet.
Easy to install , easy to use,great addition to the faucet.
Date published: 2015-07-24
Rated 3 out of
5
by
Patsy from
Like It but Could be a Little Better
Purchased Soap/Lotion Dispenser it works great only feature that should be made better is the spout should reach out further so the soap does not hit against the wall of the sink. If it was about an inch longer the soap would hit directly into the water and suds would appear automatically.
Date published: 2015-07-09
Rated 5 out of
5
by
Toot from
Great!
Easy to install and fill. Fast service. Wiil buy from this company again!
Date published: 2015-07-04
Rated 3 out of
5
by
ea mike from
looks are deceiving
Looks great. Chrome. It's also plastic.
Date published: 2015-05-16
Rated 5 out of
5
by
KMS1968 from
Nice finish
Bought a month ago, love the look. Installed with no issues.
Don't over fill.
Date published: 2015-05-15
Rated 3 out of
5
by
Eagle320 from
nozzle too short
my counter top installer drilled the hole the same distance from sink as faucet to keep even and it barely reaches sink
Date published: 2015-05-10
Rated 3 out of
5
by
Pizzaman from
Great service from Delta
Like everyone else I have had problems with the pump not working. It slows down and then just won't pump anymore. I called Delta expecting to purchase another one. The warranty that's offered was honored and seamless. They were very friendly and my new pump is on the way. I think the pump should have lasted longer but a company that's stands behind their product and doesn't make excuses should be applauded.
Date published: 2015-04-09
Rated 5 out of
5
by
Suep from
Beautiful styling
I had my beautiful touch Delta faucet installed and decided I wanted two soap dispensers, so ordered one from you. It came quickly and completed my faucets at my kitchen sink. Thank you for great service. Will use you again!
Date published: 2015-04-05
Rated 2 out of
5
by
WynnieLynnie from
Poor Quality
Installed new faucet and soap dispenser with complete kitchen remodel. Faucet has been great but in less than a year the soap dispenser started to stick and barely dispense. It sticks down and slowly pops back up. We kept it clean and used standard soap available anywhere. This product is not worth the cost. I hate to purchase repair parts to watch them wear out again within a short time.
Date published: 2015-03-19
Rated 1 out of
5
by
booksfan from
Plastic?! Really?
I was shocked to receive this item and discover it was plastic! I initially thought my husband was mistaken when he told me. The color does match our beautiful Venetian Bronze Addison Touch 2o Faucet, but the quality does not. I can only hope it will hold up to daily use in our newly renovated kitchen!.
Date published: 2015-02-27
Rated 2 out of
5
by
keithhenn from
Pay for what you get
I like the soap dispenser it wasn't all that expensive so the fact that it's plastic doesn't really bother me all that much.
The fact that it doesn't work is what bothers me after about a year when I press the dispenser down nothing comes out and I have to pull it back up in order to press it again.
Since it's drilled through my granite I'm stuck with it as a show piece that I can't use.
Date published: 2015-02-24
Rated 5 out of
5
by
Muffler from
Matches the faucet finish and an easy to install addition.
Date published: 2015-02-09
Rated 4 out of
5
by
martin from
looks good
was surprised it was plastic, but seems solid enough. matches the faucet well.
Date published: 2015-01-24
Rated 5 out of
5
by
Ladan from
very nice
I am happy so far. I installed it last year. Very easy to install and use.
Date published: 2015-01-17
Rated 4 out of
5
by
karin from
great look
Bought this and faucets, sinks for a complete MBR remodel. Love the large opening hole in this dispenser...so no clogging (I have them in my kitchen as well). Love the price, too. but remember , this is PLASTIC, not metal.
Date published: 2015-01-08
Rated 4 out of
5
by
jdill7 from
Works well enough
I bought this to go with another modern looking faucet. There is not enough play in the up and down motion for my taste. It seems stiff. But it works well enough. Don't expect the usual pump action like off the shelf soap dispensers.
Date published: 2014-12-19
Rated 4 out of
5
by
Doc from
Seems to be o good quality and looks good
It was just installed and has had no running time. I think it was a good choice
Date published: 2014-12-12
Rated 1 out of
5
by
MNBrad from
Won't dispense dish soap
Love the faucet etc. But the soap dispenser barely spits out any soap after pumping it many (~ 10) times. Have tried pumping water through it which did not do any better than the dish soap. Had it installed about 18 months ago.
Would love any suggestions.
Date published: 2014-10-19
Rated 5 out of
5
by
vegasguy from
Excellent features and at your disposal when needed!
Purchased this along with my new sink and love it!
Date published: 2014-09-21
Rated 1 out of
5
by
MichaelH from
The soap dispenser's quality should match that of the faucet.
We purchased the Delta Deluca Single Handle Pull-Down Kitchen Faucet (Model #:19912-SSSD-DST) that came bundled with the RP50781 - Dispenser Assembly.
The faucet has been flawless, but the dispenser broke less than a year after we purchased it — and we take care of our appliances. It appears the the top snapped clean off the plastic base (leaving the screws still in place), which is frustrating as we didn't hit/drop/crack/impact anything.
I am a big fan of Delta and its faucets, but a broken soap dispenser has left our hands soiled.
Date published: 2014-09-20
Rated 1 out of
5
by
Sam1999 from
Disappointed
Our soap dispenser broke after 2 years of use. The previous dispenser from a competitor worked for 13 years and was functional until we replaced it when we renovated our kitchen. Disappointed in the quality of the product.
Date published: 2014-09-13