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Why can't I see the VoiceIQ<sup>®</sup> Device on my list of available Wi-Fi networks?

Your VoiceIQ® Device may not be in Wi-Fi setup mode. Make sure all cables are fully plugged in to your VoiceIQ Module, faucet and power source, and that the green LED is blinking on the VoiceIQ module.

If the green LED is blinking, but you don't see the Wi-Fi network listed, try rescanning for available Wi-Fi networks on your mobile device.

If you still are having trouble connecting your Voice IQ product to Wi-Fi, please call our Concierge Team at 1(877) 652-8151.

Why doesn't the amount dispensed align with the amount I requested?

If you're not getting accurate quantities, you:

  • Might be using a blown glass measuring container, which could be inaccurate.
  • Might be requesting an amount below 4 oz (1/2 cup). Try reducing your faucet flow rate to improve accuracy at these small quantities.
  • Might be requesting a very large amount, which cannot be filled before the automatic four-minute shutoff of your faucet. Make sure your faucet handle is set to maximum flow rate for large quantities.

What if I don't have a power outlet under my sink, or there's a power outage?

VoiceIQ® Technology requires a continuous source of power from a wall outlet, as the voice-activated technology consumes power that would drain batteries in a very short time. Any time power is lost from the wall outlet, wireless communications will turn off, as will voice activation. You will still be able to use Touch2O® Technology (as long as your batteries are connected and charged) or the handle to turn your faucet on and off during a power outage. When power resumes, voice operation will return automatically, without any setup required.

How is information from my VoiceIQ<sup>®</sup> Device used?

We use data collected by your VoiceIQ device to: (1) create your device profile, which you can access and revise at device.delta.com (2) contact you if your device should become disconnected (3) personalize any marketing materials we send you with your prior consent and (4) make improvements to our products and services. We do not have access to information collected by your Amazon® Alexa®- or Google® Assistant-enabled devices that doesn't directly relate to a command given to your VoiceIQ Device.

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