Charmaine®
Single Handle Pull-Down Kitchen Faucet with Soap Dispenser and ShieldSpray® Technology in Chrome
Model#:
19962Z-SD-DST
PRODUCT FEATURES
Delta® ShieldSpray® Technology cleans with laser-like precision while containing mess and splatter. A concentrated jet powers away stubborn messes while an innovative shield of water contains splatter and clears off the mess, so you can spend less time soaking, scrubbing and shirt swapping. Delta MagnaTite® Docking uses a powerful integrated magnet to pull your faucet spray wand precisely into place and hold it there so it stays docked when not in use. Delta faucets with DIAMOND™ Seal Technology perform like new for life with a patented design which reduces leak points, is less hassle to install and lasts twice as long as the industry standard*. Kitchen faucets with Touch-Clean® Spray Holes allow you to easily wipe away calcium and lime build-up with the touch of a finger. You can install with confidence, knowing that Delta faucets are backed by our Lifetime Limited Warranty. *Industry standard is based on ASME A112.18.1 of 500,000 cycles.
- FULL-RANGE, FLEXIBLE REACH: High-arc kitchen faucet swivels 360° with a 20-inch retractable hose for easier cleaning, filling and rinsing around the sink
- MAGNETIC DOCKING SPRAYER: MagnaTite® Docking uses a powerful magnet to keep your pull-down kitchen faucet sprayer securely in place and prevent drooping over time
- LEAD-FREE COMPLIANT: Not all faucets are certified to necessary safety standards. Delta goes above and beyond with product testing and quality to ensure each faucet meets plumbing safety standards, including NSF/ANSI 61 and 372
- LASTS 2X LONGER: Patented DIAMOND Seal® Technology reduces leak points and lasts 2X as long as the industry standard for long-lasting, leak-free performance (Industry standard based on ASME A112.18.1 of 500,000 cycles)
- LEAK-FREE SUPPLY LINES YOU CAN TRUST: Delta® PEX supply lines are tested to withstand 20% more extreme pressure for 1,000 hours without leaking—far beyond plumbing standards
- EASY INSTALLATION & ACCESSORIES: Fits up to a 4-hole mount, 8 in. center configurations with integrated InnoFlex® PEX supply lines for faster installation and includes a coordinating 13 oz. soap dispenser and escutcheon
- QUICK-CLEAN SPRAY HOLES: Touch-Clean® spray holes let you easily wipe away calcium and lime buildup with the touch of a finger
- ADA-COMPLIANT DESIGN: ADA-compliant lever handle makes this kitchen faucet easy to adjust water temperature and volume
- LIFETIME LIMITED WARRANTY: Designed for lasting reliability and backed by Delta Faucet Company's Lifetime Limited Warranty
Special Information
California Prop 65 WARNING
CALIFORNIA PROP 65 WARNING
<b>WARNING: </b>Risk of cancer and reproductive harm from exposure to Lead. See www.P65Warnings.ca.gov.
For more information go to http://www.P65Warnings.ca.gov
Technology and Special Features
ADA Compliant
ADA Compliant
Some people, and some local codes, require fixtures that are compliant with the Americans with Disabilities Act. If someone may visit who has special needs, or if you believe future buyers might appreciate this feature, Delta offers a range of compliant fixtures.
No-Lead Compliant
No-Lead Compliant
Tested and certified to NSF/ANSI Standard 61, which sets the criteria for product safety. The lined waterways in Delta® faucets help prevent leaching of metals.
Soap Dispenser
Soap Dispenser
A soap/lotion dispenser coordinates with the look of your kitchen, and loads conveniently from the top. You won’t need to keep a bottle of liquid soap or lotion on your counter.
Diamond Seal® Technology
Diamond Seal® Technology
DIAMOND™ Seal Technology is Delta’s revolutionary new water delivery system. An internal contact surface made up of tiny diamonds makes the valve leak-free and extraordinarily durable. It also keeps water free of contact with potential metal contaminants.
ShieldSpray®
ShieldSpray®
ShieldSpray® Technology cleans with laser-like precision while containing mess and splatter. A concentrated jet powers away stubborn remnants of food while an innovative shield of water surrounds the jet and mess to keep the splashing contained, so you can spend less time soaking, scrubbing and shirt swapping.
MagnaTite® Docking
MagnaTite® Docking
The pull-down spray head utilizes a powerful magnet which keeps the wand securely in place when not in use. No more dangling!
Special Information
California Prop 65 WARNING
CALIFORNIA PROP 65 WARNING
<b>WARNING: </b>Risk of cancer and reproductive harm from exposure to Lead. See www.P65Warnings.ca.gov.
For more information go to http://www.P65Warnings.ca.gov
Documents & Specs
Product Support, Repair Parts & Technical Specifications
Installation Information
1, 2, 3, or 4-hole 8" installation
Connection Type :
3/8" compression fittings
Flow Rate :
1.8 gpm @ 60 psi, 6.8 L/min @ 414 kPa
Overall Height (in.) :
15-11/16
Valve Type:
Euromotion DIAMOND(TM) Valve
INSTALLATION SUPPORT
Need help with installation? Find local Delta® installers. Get Quotes. Read reviews.
REVIEWS
Rated 5 out of
5
by
john from
great features
high quality easy install
Date published: 2026-02-10
Rated 1 out of
5
by
None from
Poor Faucet
The faucet has very low pressure for hot water. The cold pressure is adequate, but still lacking. Had a plumber come over and he couldn't fix it. He said it is a defect in the faucet. He switched the cold and hot water, so now we have faster streaming hot water and low cold water pressure. VERY disappointing.
Date published: 2025-12-03
Rated 3 out of
5
by
Tper from
Poor design on weight
I like the faucet itself, 3 different spray patterns and looks good, easy to install. However, the retractable hose weight is in my opinion, a very poor design. It is too light and hangs loose, therefore not pulling hose back in, nozzle just hangs, unless you feed hose back in. I thought about returning it, I still might do that, but for now, I modified the weight by taping it about 2" on the draw down part of hose to put weight on that part of hose so that it will pull hose in. On Moen & Kohler brands, you clamp weight, which is snug on hose.
Date published: 2024-02-29
Rated 5 out of
5
by
Bobcat from
Works great
My wife loves it. Easy to use n
Date published: 2023-02-20
Rated 5 out of
5
by
Rosebud from
I like the looks of it.nice style!
I like the way it looks on my counter.
Date published: 2023-02-14
Rated 2 out of
5
by
Danarc4554 from
Sneaky Customer Support. Buyer Beware
I posted a review about a defect in the faucet (handle constantly falls off) and you send an emails response with NO way for me to respond to it. When I try, I am told it is a DONTREPLY address. That tells me you do NOT want people to let you know of issues and that you have no REAL intent to fix them. Shame on Delta for that. Your email did me no good. I cannot repair the faucet. You need to supply the parts and a plumber. It should not be at my expense. I am not a plumber, nor a manufacturer, just a customer who plunked down hundreds of dollars to buy your faucet. How about your email with a return address?????
Date published: 2023-01-22
Rated 4 out of
5
by
Danarc4554 from
Beautiful but ONE Major Issue
We have had our beautiful Delta faucet for a year, but the handle has fallen off, at least 20 times since we bought it, and we have to keep tightening the screw that holds it into the slot where it should be staying. :(
Date published: 2023-01-22
Rated 5 out of
5
by
Jimg from
Better than the high priced
Easy install an mechanically engineered
Date published: 2022-10-11
Q&A
When will this faucet be available for purchase? I do not see it on homedepots website.
This exact faucet I got was at the Home Depot store in Franklin, TN.
Date published: 2024-03-28
Is there a blanking plate in a stainless steel finish if we choose not to install the soap dispenser?
Hi, Paul!
Thank you for your question. The Delta 19962Z-SSSD-DST faucet does have an optional 3-hole escutcheon included. The faucet can be installed on a 1, 2, 3, or 4-hole 8" installation.
Best Regards,
Rosanna
Date published: 2024-04-07
what tool is used to cut the water supply hoses?
i chose to follow example A in the instructions which is to put a loop in the line instead of cutting. worked fine.
Date published: 2024-03-28
Does this include the supply line adapters to go from 3/8 compression to 1/2?
Hello Curiousgeorge,
Thank you for your question. The RP63263 Adapter can be purchased separately for a 3/8"-24 UNEF to 1/2"-20 UN & 3/8"-24 UNEF to 1/2"-14 NPSM installation, of the Delta Charmaine SprayShield Kitchen 19962Z-SSSD-DST faucet.
Best regards,
Tanya
Date published: 2024-03-28
Does this come in Spot Resistant Stainless, or is it just a simple Stainless finish?
Thank you for your question, Karla! This model is currently offered in our Brilliance Stainless Steel finish. A Brilliance finish resists scratches, tarnishing and discoloration. For more information on this type of finish, please click the link below.
https://www.deltafaucet.com/design-innovation/innovations/kitchen/brilliance-finishes
Best regards, Edward
Date published: 2024-03-28
I currently have this faucet mounted with the handle on the right side but i want to re-mount it so that the handle is on the left. Is the handle able to be adjusted so that it operates like it does when its mounted on the right side?
Thank you for your question, Glennman. We recommend installing the faucet with the handle on the right. The handle operates by tilting away from the faucet to turn on and rotating forward to increase the temperature. Unfortunately, there is no way to reverse the movement, so if the handle is installed on the left, it will rotate backwards
Best regards, Jon
Date published: 2024-03-28
What is the difference between this (19962Z-SSSD-DST) and 19962-SSSD-DST? They look alike to me.
Hi, Kcl65!
Thank you for your question. The difference of these two faucets is that the 19962Z-SSSD-DST faucet includes our 3-Function Pull-Down w/ShieldSpray sprayer assembly. Learn more about this at:
https://www.deltafaucet.com/design-innovation/innovations/kitchen/spotshield-technology
Best Regards,
Rosanna
Date published: 2024-03-28
WHAT IS THE SIZE OF THE WATER SUPPLY TUBING AND THE END CONNECTONS TO FAUCET
Hi, Walleye!
Thank you for your question. The Delta 19962Z-SSSD-DST Faucet water PEX supply lines measure 3/8" O.D.
Best Regards, Rosanna
Date published: 2024-03-28
How long are the individual pex supply lines that are attached to the faucet for hot and cold water? I have issues with an on-demand hot water heater and am trying to cut down on the length of run from the hot water heater to the faucet.
Thank you for your question, Frank! The Pex supply lines are 35" PEX tubes with 3/8" compression fittings. We do not make extensions for the supplies nor do we recommend cutting them as they are designed to be easily looped and the distance will make no difference in regards to the temperature of a on demand or tankless heater. If you do decide to cut the Pex supply lines please follow the instructions on page 4 carefully as any resulting damage or leak can not be covered under the warranty due to altering the product. You may need to refer to the manufacturer of the water heater as simply setting the temperature lower tends to work best. Please feel free to contact us directly if you have any questions or concerns.
Best regards, Edward
Date published: 2024-03-28
i need the instructions on how to install the 19962 SSSD DST FAUCET.
Hello Gwen,
Thank you for your question. The Delta Charmaine ShieldSpray Pull-Down Kitchen 19962Z-SSSD-DST faucet is installed by tightening a mounting nut assembly below the deck of the sink. Here is a link to the manual and installations instructions for this faucet:
https://www.homedepot.com/catalog/pdfImages/ab/ab70f081-23d4-4ca8-aba5-94ef195ebc39.pdf
Best regards,
Tanya
Date published: 2024-03-28
Can the 1.8 gpm aerator be changed out to a 2.2 gpm aerator?
Hi, Bradm!
Thank you for your question. Unfortunately, the aerator for the Delta 19962Z-SSSD-DST faucet cannot be changed out to a 2.2 gpm aerator.
Best Regards,
Rosanna
Date published: 2024-03-28
Is there a larger capacity soap reservoir bottle available for this model ?
Thank you for your question, Tscotwood! No, there is not a larger soap bottle that can be used with the soap dispenser, included with model 19962Z-SSSD-DST.
Best Regards, Benjamin
Date published: 2024-03-28
Hello, apart from the balloon spray button, when you select spray or stream, will either stay in place (on) until switched back or reset to stream once water pressure ceases? Prefer spray to stay on until switched.
Hi, Greggb2!
Thank you for your question. Aside from the ShieldSpray Technology mode, the stream and spray modes will stay until switched to one or the other.
Best Regards,
Rosanna
Date published: 2024-03-28
I love the look of this faucet, however, is it meant to come up so high in front of a kitchen window? Or, is this faucet meant to be at an island sink? Just not sure??
Hi, Miss Missy!
Thank you for your question. The Delta 19962Z-SSSD-DST faucet can be installed in an island sink or in front of a window. Here is a link to the technical specifications sheet for measurements needed for installation:
https://media.deltafaucet.com/SpecSheet/DSP-K-19962Z-SD-DST%20Rev%20B.pdf
Best Regards,
Rosanna
Date published: 2024-03-28
where can I purchase a new wand for this faucet?
Hello bill36,
Thank you for your question! We apologize that the information you are searching for was not readily available. We realize that can be very frustrating and I am happy to assist you! We thank you for being a loyal Delta Faucet customer.
The Delta Faucet model 19962Z-SD-DST Charmaine™ Single Handle Pull-Down Kitchen Faucet With Soap Dispenser And ShieldSpray In Chrome wand Delta Faucet part RP93631 Charmaine™ Wand Assembly-ShieldSpray In Chrome can be purchased online, locally, or over the phone. Please see our Where to Buy page for help finding dealers in your area or online.
https://www.deltafaucet.com/where-to-buy
To order parts over the phone, please call us at 1-800-345-3358, Monday thru Friday from 7 am to 7 pm and Saturday from 8 am to 5 pm Central Standard Time. We accept Visa or MasterCard.
Please contact us back directly via email with any further questions.
Best Regards,
Skyler
Date published: 2024-03-28
Can I buy parts or a new head for this faucet?
Thank you for your question, GaryK! Yes, the spray head and other internal parts on model 19962Z-SD-DST can be purchased separately. I have included a link to the Parts Diagram for model 19962Z-SD-DST, for you to refer to. Feel free to contact us directly, if you need further assistance.
https://media.deltafaucet.com/PartsDiagram/DPD-K-19962Z-SD-DST.pdf
Best Regards, Benjamin
Date published: 2024-03-28
I knew a new cartridge for Charmaine kitchen faucet. What model do I buy and where can I buy it?
Hi ChipLA,
Thank you for your question about the Delta Faucet model 19962Z-SD-DST.
A replacement cartridge is available as RP73000.
https://www.deltafaucet.com/parts/product/RP73000.html
Please reach out with any additional questions!
Best Regards,
Bryan
Digital Communications Specialist
Date published: 2026-08-27
The magnetic sprayer does not work on my faucet
do you have a bar faucet to go with the charmine kitchen faucet?
Hi Gladys,
Thank you for your question about the Delta Faucet model 19962Z-SD-DST
Charmaine™ Single Handle Pull-Down Kitchen Faucet With Soap Dispenser And ShieldSpray In Chrome. I am sorry this information was not readily available, and I am happy to help!
The Charmaine collection does not currently include a bar/prep faucet. See our selection of bar faucets here:
https://www.deltafaucet.com/kitchen/specialty-faucets/barprep
Please contact us directly if you have any questions or need additional assistance. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you!
Best Regards,
Bryan
Digital Communications Specialist
Date published: 2024-03-28
We just installed this faucet and it has extremely low water pressure. Is this a feature of the faucet to conserve water or could it be defective?
Hello Denisev1,
Thank you for your question. We are happy to help!
The Delta 19962Z-SD-DST faucet model has a maximum flow rate of 1.8 gallons per minute at 60 psi of pressure. This faucet model would not be a watersense model with a reduced flow to conserve water.
I recommend also checking the water flow with the spray head removed. Water debris may have settled in the water supply when the water was turned off installing the faucet, then the debris may have been caught in the faucet spray head.
Please reach out directly at customerservice@deltafaucet.com or 1-800-345-DELTA if you have any questions or need additional assistance.
Best regards,
Bryan
Date published: 2024-03-28
Is there a model like this but without the fancy connector on the base? Mine 2 pieces slide together.
Hi Jode64,
Thanks so much for contacting Delta Faucet Company!
I have included a link below to our current kitchen faucet models, please see the link below.
https://www.deltafaucet.com/kitchen/faucets/pull-downpull-out
Please contact us directly if you have any questions or need additional assistance.
Best Regards,
Nicole
Digital Communications Specialist
Date published: 2024-03-28
Is the top of the soap dispenser made of metal? What is its capacity?
Hello, Rose!
Thank you for contacting Delta Faucet Company! I am sorry this information was not readily available, and I am happy to help you!
Our Delta Faucet DELTA® Charmaine™ Single Handle Pull-Down Kitchen Faucet With Soap Dispenser And ShieldSpray In Chrome MODEL#: 19962Z-SD-DST soap dispenser capacity is 13-ounces. The soap dispenser contains a metallic head.
Please feel free to call, email, or message us on social if there is anything else you need.
Thank you for being a loyal Delta customer.
Best Regards,
Themar
Date published: 2024-03-28
Is the shield spray intended to stay on or do you have to press & hold the button? Also, how does the magnet work, ours requires you to return the nozzle to the main faucet, there doesn't seem to be any magnetic connection.
Hi KBS23,
Thanks so much for contacting Delta Faucet Company!
The Delta® ShieldSpray® Technology cleans with laser-like precision while containing mess and splatter. You do have to hold the button to use the function. Delta MagnaTite® Docking uses a powerful integrated magnet to pull your faucet spray wand precisely into place and hold it there so it stays docked when not in use. You do have to return the nozzle for the magnet to hold it in place.
Please reach out with further questions!
Best Regards,
Kelley
Digital Communications Specialist
Date published: 2024-04-07
We have the touch stop model but after only a few months, the faucet is now working intermittently. We have to wait up to an hour for it work again. Is this a common issue with the touch stop system?
Hi Beck,
Thank you for your question! Please accept our sincere apology for the inconvenience you are experiencing. We are happy to help!
See troubleshooting steps here. If the faucet is not responding to touch, I first recommend replacing the batteries. Or, there may be an issue with the faucet being properly isolated.
https://support.deltafaucet.com/s/article/How-to-Troubleshoot-a-Delta-Kitchen-Faucet-with-Touch2O-Technology-1628025862981
Please contact us directly for assistance or with any questions!
Best Regards,
Bryan
Digital Communications Specialist
Date published: 2024-03-28
My kitchen faucet (19962Z-SSSD-DST) leaks water inside the lower cupboards. Water seams to be coming from the main threaded housing where all 3 hoses enter the faucet itself. Can you please tell me what to do to fix this?
Hello Steve d,
Thank you for reaching out to Delta Faucet Company!
We apologize for the issues you are experiencing with your faucet, we are happy to help! We have reached out to you directly to further assist you with this matter.
We appreciate your inquiry. Please reach out directly if you have further questions!
Best Regards,
Kyra
Digital Engagement Specialist
Date published: 2024-01-31
The cone part of the ShieldSpray has stopped working. The concentrated middle stream is fine. Can this be fixed?
Hello CJ79!
Thank you for your question and we are happy to help. The Delta 19962Z-SSSD-DST sheild spray may need to be soaked in 50% warm water and 50% white vinegar. If this does not resolve the issue, please contact us directly. With any further questions or concerns, please do not hesitate to reach out to us again.
Best Regards,
Carrie
Date published: 2026-08-05
WHEN YOU PUT THE NUT ON THE BOTTOM WITH THE WASHER /BEFORE YOU PUT THE SCREWS IN . DOES THE WASHER HAVE TO LINE UP WITH NOTCHES FOR THE SCREWS
Hello AUTO 12,
Thank you for your question, I would be happy to help.
When installing the mounting nut assembly, yes you will like the washer up with the notches for the screws.
Please contact us back for any further questions or concerns.
Best Regards, Nicole
Date published: 2024-03-28
This product has leaked since it was installed in 8/2022; I would like a replacement cartridge, or whatever is needed to stop the drips from the faucet
Our sprayer head on this model broke. Does the warranty replace this?
Hello!
Thank you for contacting Delta Faucet Company!
We apologize for the issues you are experiencing and we are happy to help! We have reached out to you directly to further assist you with this matter.
We appreciate your inquiry. Please reach out directly if you have further questions!
Best Regards,
Kyra
Digital Communications Specialist
Date published: 2026-01-12
Am I able to purchase a new faucet head for this? It randomly slows the water to a trickle. If I take the head off, the hose sprays what it should. The minute I put the head back on, it's back to a trickle. This happens sporadically, but often.
Hi Allison,
Thank you for your question about the Delta Faucet model 19962Z-SSSD-DST.
A new head or spray wand is available as part number RP93631SS.
https://www.deltafaucet.com/parts/product/RP93631SS.html
Please reach out for further assistance or with any additional questions!
Best Regards,
Bryan
Digital Communications Specialist
Date published: 2026-06-19
PART LIST
PART LIST
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Delta Online Pricing
This online price is exclusive to DeltaFaucet.com. The list price may be shown on products offered outside of the Outlet section on DeltaFaucet.com. Strikethrough pricing may be used to show discounts.