Single Handle Pull-Down Kitchen Faucet with ShieldSpray Technology in Stainless

Hi CStillion, thank you for your interest in the 19978Z-SS-DST! We are happy to assist you! We have reached out to you directly via email in regard to this matter. Please contact us directly if you have any questions or need additional assistance. Best Regards, Themar Digital Communications Specialist

Hi Dave! Thank you for your question and we are happy to help. Unfortunately, this part is not available. With any further questions or concerns, please do not hesitate to reach out to us again. Best Regards, Carrie

Hello Movie Man, Thank you for your question! We will be happy to help you! If a customer is experiencing an issue with their Delta product, we like to reach out directly, to help get a resolution as quick as possible. Please contact us back for any further questions. Best Regards, Renna

Hi John 32, Thanks so much for contacting Delta Faucet Company about, 19978Z-SS-DST! The faucet can be tightened from below the deck with the included wrench. The hose can get caught onto piping from below the counter and cause an issue pulling down the wand. Verify the hose is not caught on anything when pulling the wand down. Please contact us directly if you have any questions or need additional assistance. Best Regards, Nicole Digital Communications Specialist

Hi John, Thank you for your question about the Delta Faucet model 19978Z-SS-DST. The mounting nut is 15/16". See here for troubleshooting a loose faucet: https://support.deltafaucet.com/s/article/How-can-I-troubleshoot-a-loose-kitchen-faucet Please reach out with any additional questions! Best Regards, Bryan Digital Communications Specialist

Hi Mike, Thank you for your question! Please accept our sincere apology for the inconvenience you are experiencing. Here is what we can do to resolve your issue for you. The Delta Faucet model 19978Z-SS-DST Leland® Single Handle Pull-Down Kitchen Faucet With ShieldSpray Technology In Stainless includes 36" pex supply lines with 3/8" female threaded fittings. No adapter is necessary. Please feel free to contact us with any questions or for further assistance. Thank you for being a loyal Delta Faucet customer! Best Regards, Skyler

Hi tim_p, Thank you for your question about the Delta Faucet model 19978Z-SS-DST. Please accept our sincere apology for the inconvenience you are experiencing. We will be happy to help! We recommend flushing the faucet and replacing the RP50587 cartridge if the issue continues. https://support.deltafaucet.com/s/article/What-do-I-do-if-my-single-handle-kitchen-faucet-drips-from-the-spout-outlet-DST-model Please contact us directly if you have any additional questions! Best Regards, Bryan Digital Communications Specialist

Hi Nancy! Thank you for your question and we are happy to help. We do not have a polished stainless steel finish. The stainless steel finish has a brushed texture and look to it. With any further questions or concerns, please do not hesitate to reach out to us again. Best Regards, Carrie

Hi doowopman50, thank you for contacting Delta Faucet Company! We do not have separate directions for the spray features, however, we are happy to help! Pulling the sprayer out with the water on may result in getting water outside of the sink. Our ShieldSpray is recommended to be used closer to the space you prefer to use it at. Please refer to the video in the link below to see how it can be used. https://www.deltafaucet.com/video-gallery/innovations/shieldspray-technology We appreciate your inquiry. Please reach out directly if you have further questions! Best Regards, Kyra Digital Communications Specialist

Hi Harvey, Thank you for contacting Delta Faucet Company! Please accept our sincere apology for the inconvenience you are experiencing. We will need more information to better assist you. Please send us an email at customerservice@deltafaucet.com. Best Regards, Skyler

Hi Mike, thank you for your interest in the 19978Z-SS-DST! Please refer to the Maintenace and Installation sheet on page 5 in the link below. https://media.deltafaucet.com/MandI/106557%20Rev%20C.pdf Please contact us directly if you have any questions or need additional assistance. Best Regards, Themar Digital Communications Specialist

Hi phil, Thank you for contacting Delta Faucet Company! To clean, simply wipe gently with a damp cloth and blot dry with a soft towel. Stubborn hard water spots are best avoided by this daily regime. If extra measures are needed, a solution of 50% distilled white vinegar (not apple cider or balsamic vinegar) and water could be used by wiping, spraying or soaking. Make certain that you rinse the surface thoroughly with water afterward and wipe dry. For more cleaning information, please refer to the link below! https://support.deltafaucet.com/s/article/Cleaning-and-Care We appreciate your inquiry. Please reach out directly if you have further questions! Best Regards, Kyra Digital Engagement Specialist

Hi MrsP17, Thank you for contacting us at Delta Faucet! As a global manufacturer, we source and assemble a number of parts around the world. No matter where in the world our products are sourced, manufactured, or assembled, they are built to Delta Faucet Company's exacting specifications and are quality tested to ensure long-lasting performance. The location information on the back of the box will tell you where your specific faucet model was made. Please contact us directly if further assistance is needed at this time.   Best Regards, Tim Digital Communications Specialist

Hello Patf, Thank you for your question! We apologize that the information you are searching for was not readily available and I am happy to assist you! We thank you for being a loyal Delta Faucet customer. We recommend using the aerator wrench included with the Delta Faucet model 19978Z-SS-DST Single Handle Pull-Down Kitchen Faucet With ShieldSpray Technology to remove the aerator. You may then soak the aerator in a 50/50 solution of white vinegar and water for cleaning. Please contact us back directly via email with any further questions. Best Regards, Skyler

Hi indianasam44, Thank you for your question about the Delta Faucet model 19978Z-SS-DST. We recommend removing and cleaning the aerator and unscrewing the sprayer to clean any debris trapped in the connection or screen. Soaking the sprayer in 50/50 white vinegar and water for an hour or two, then rinsing, helps remove mineral deposits that can build up over time. See the faucet maintenance and installation manual for more information: https://media.deltafaucet.com/MandI/106557%20Rev%20F.pdf Please reach out with any additional questions! Best Regards, Bryan Digital Communications Specialist

Hi Skip, Thanks so much for contacting Delta Faucet Company! Yes, the LELAND® Pull-Down Kitchen Faucet With ShieldSpray Technology MODEL#: 19978Z-SS-DST uses the Hose Assembly and Clip MODEL#: RP62057. Parts can be purchased online or locally. Please see our Where to Buy page for help finding dealers in your area or online. https://www.deltafaucet.com/where-to-buy Please reach out with further questions! Best Regards, Kelley Digital Communications Specialist

Hi Endsley! Thank you for your question and we are happy to help. The Delta 19978Z-SS-DST cartridge would need to be replaced which is RP50587. With any further questions or concerns, please do not hesitate to reach out to us again. Best Regards, Carrie

Hello Bob12, Thank you for your question. We are happy to help! The ShieldSpray setting will stay on until the water is turned off. The next time the water is turned on, the sprayer will revert to the standard spray setting. Best regards, Bryan

Hello, Please accept our sincere apology for the inconvenience you are experiencing. We have reached out to you via email to further assist at this time. Best Regards, Tim Digital Communications Specialist

Hello Valued Customer, Thanks so much for contacting Delta Faucet Company about 19978Z-SS-DST! I am sorry for the issue you are experiencing with your faucet leaking, the repair cartridge is RP50587. https://media.deltafaucet.com/PartsDiagram/DPD-K-9178-DST%20Rev%20B.pdf Please contact us directly if you have any questions or need additional assistance. Best Regards, Nicole Digital Communications Specialist

Hi Randy, Thank you for your question about the Delta Faucet model 19978Z-SS-DST. A replacement mounting nut is available with the RP92714 mounting hardware kit. The 15/16 nut is thread size 3/4-24. https://www.deltafaucet.com/parts/product/RP92714.html Please reach out with any additional questions! Best Regards, Bryan

Hi roarlions1, Thanks so much for contacting Delta Faucet Company about 19978Z-SS-DST! The base should not rotate, I have included a link below to the installation guide showing how to tighten the faucet. We also manufacture a stabilization plate RP37490. https://media.deltafaucet.com/MandI/106557%20Rev%20D.pdf Please contact us directly if you have any questions or need additional assistance. Best Regards, Nicole Digital Communications Specialist

Hi! Thank you for your question! I will be happy to help. The height of the arc of this faucet is 14 7/8". Best Regards, Tim

Hello Valued Customer, Thank you for contacting Delta Faucet Company! We apologize for the issues you are experiencing and we are happy to help! We have reached out to you directly to further assist you with this matter. We appreciate your inquiry. Please reach out directly if you have further questions! Best Regards, Kyra Digital Engagement Specialist

Hi Don S, Thank you for your question about the Delta Faucet model 19978Z-SS-DST. The fittings on the supply lines may be color-coded. The hot supply line should be longer. Please reach out with any additional questions! Best Regards, Bryan Digital Communications Specialist

Hello Valued Customer, Thanks so much for contacting Delta Faucet Company! It is possible that a flush could resolve this issue with the LELAND® Pull-Down Kitchen Faucet With ShieldSpray Technology MODEL#: 19978Z-SS-DST. To flush the supply line, first shut off the hot and cold-water supply. Remove the hot supply line from the shut-off valve and place the line into a bucket. Open the handle to the fully open middle position, and then turn the cold supply back on for one minute. The cold water should flow through the faucet and out the hot supply tube. Reconnect the supply line and repeat with the second line. If this does not help, please let us know. Please reach out with further questions! Best Regards, Kelley Digital Communications Specialist

Hi Jimm, Thank you for your question about the Delta Faucet model 19978Z-SS-DST. Please accept our sincere apology for the inconvenience you are experiencing. We will be happy to assist you in resolving this issue! Over time, common water debris will settle in the house supply lines. Anytime the water is shut off to a portion of the home, this debris can become dislodged and will move through the pipes to be caught by a faucet. Local construction or the changing of the seasons can also cause this. Flushing the supply lines through the unit should remedy this situation. To flush the faucet, we recommend the following: Turn the supply off to both the hot and cold-water lines. Once off, turn the handle on the faucet to the on position and leave it there to bleed the lines of any excess water. Next, disconnect the hot water supply line and place it inside of a bucket. Once the line is securely positioned into the bucket, turn on the cold-water supply. Since the handle was left in the on position, the water will flow up the cold supply line, through the faucet cartridge, and back down the hot water line into the bucket. Leave this flowing for at least 30 seconds. After flushing, reconnect the hot water line and repeat this process with the cold water line to ensure all particles have been removed from both supplies. Please contact us directly if you have any questions or need additional assistance. We appreciate your business and look forward to continuing to serve you! Best Regards, Bryan Digital Communications Specialist