Rated 3 out of
5
by
Mark from
Needs improvement
I'm disappointed with the short lived functioning of the various parts of the faucet. Every now and then something has to be fixed. Housing for the batteries is so cheap I have to use a rubber band to keep it together. The idea of a touch to turn it on and off is great but the quality of the product needs improvement. The customer service is excellent.
Date published: 2020-07-10
Rated 5 out of
5
by
Scott T from
Happy Customer
I have it for 2 1/2 years and the touch technology is as good as it gets.
Date published: 2020-07-02
Rated 3 out of
5
by
Cory from
Love and hate relationship
I've had this faucet for a couple years now and i love the touch feature and looks of this...my only gripe is that since day one there has been a lot of play in the handle and it doesn't move smoothly especially considering the price...i forget about for a while until i need to use the handle...its also seems like there is steep learning curve compared to standard non touch20 faucets. You'll no what I'm talking about when you have guests over that like to help out in the kitchen...
Date published: 2020-06-23
Rated 5 out of
5
by
Cavallo from
DELTA DOES!
Wonderful product, easy to use - Delta knows how to make faucets right!
Date published: 2020-06-19
Rated 5 out of
5
by
Lisagogo from
Love this faucet !!!
We installed the Champagne Bronze Trinsic Kitchen Faucet with Touch technology, 3 months ago - and are VERY HAPPY with it. It looks great, operates perfectly, and is so easy to use - just a simple touch with a finger, wrist, forearm turns it on which has been especially fantastic during this pandemic and having the need to wash our hands constantly.
Date published: 2020-06-02
Rated 1 out of
5
by
michael in chicago from
Do not Purchase
When it works it is awesome. We have had this faucet for ~ 2.5 years and had to replace the solenoid that controls the one touch feature after 18 months of using it. 6 months later and now it it is failing again. Sometimes it works and sometimes it doesnt. I am ready to take it out and replace it with another brand.
Date published: 2020-05-28
Rated 5 out of
5
by
Penny from
I love this faucet. Love the features, love the d
I’m an interior designer. Highly recommend Delta to clients. Not only are the products amazing, customer service could not be better. Thank you, thank you, thank you!
Date published: 2020-05-25
Rated 5 out of
5
by
Eric from
Great warranty
We bought our faucet two years ago and had a small problem, they shipped the part we needed at no cost and no questions asked, shipping was paid for and we got in two days!
Date published: 2020-05-21
Rated 4 out of
5
by
muzmatt from
Great hands free features
Delta is a quality product and have been using for years...Love the hands free design...This unit has had some warranty issues, but, Delta has taken care of them with no questions asked...Would not hesitate purchasing more Delta products in the future...
Date published: 2020-05-19
Rated 1 out of
5
by
BeckyS from
Touch Feature Didn't work and warranty help was a joke
We bought one of these for a new construction home. The plumbers installed it carefully and properly. The touch feature did not work. They came back and adjusted it and it still didn't work. They have installed this model before and know how to properly install it. I called and emailed Delta, and sent multiple photos of the installed faucet, per their request in the case. I waited weeks for a promised response before calling yet again. Their warranty help was awful. They eventually said they would send a replacement part but not a replacement faucet. I asked what happens if the part didn't' fix the problem, they said they would do nothing more because the faucet still worked manually. If we had wanted a manual faucet, we would not have bought a touch unit for considerably more money. It was a bad experience. I am a purchaser for a custom home builder. I will stay away from this product going forward, and probably other Delta products also.
Date published: 2020-05-07
Rated 3 out of
5
by
Mittenhome from
Beautiful faucet but doesn’t function properly
I saw this faucet in champagne gold and had to have it in my new kitchen. It was the center of my design. I love the look but the touch feature has never worked probably from the day we got it. I have called Delta customer service several times and have done what they have told me, it works for a day and then stops. It is disappointing because I spent so much more for the touch option that we had to disconnect I order to be able to have a working faucet in my new kitchen. I still like the design just wished I didn’t spend an extra $250 for a feature that doesn’t function. I recently just did my bathroom and choose a different brand because of what happened. Disappointed to say the least.
Date published: 2020-05-02
Rated 5 out of
5
by
Ekrats from
Great service!
I had trouble with the faucet due to screen blockage after many years. When asking about how to buy a new nozzle, they just sent me one free-of-charge!! It works great again.
Thanks, Delta!
R
Date published: 2020-02-22
Rated 2 out of
5
by
JennAir10 from
unreliable
Had this installed in our home we just closed on in June 2019. In 8 months since we've moved in (this is a new build) we have replaced the batteries going on 5 times now. There are only 2 of us living in the house so it's not like it's being used excessively. The website says batteries should last 1-2 years. When I called to talk to someone they said "it definitely wasn't normal to have to replace the batteries this often but they couldn't guarantee the life of the battery". I understand that, however five times is very excessive so it seems to me something is wrong with the faucet. The solution I was given was to purchase different batteries or if my sink had an outlet I could get a plug accessory for it. BY THE WAY....every time the batteries go out I lose full access to running water in my kitchen....can't cook or clean until the batteries are replaced.
Date published: 2020-02-06
Rated 5 out of
5
by
Jamiever from
Great faucet
Bought this in Matte Black. Faucet works great, looks great. I previously had this same faucet in champagne bronze in our last house and loved it as well.
Date published: 2020-02-01
Rated 5 out of
5
by
HappyCOS customers from
So glad I purchased this one
This faucet is so easy and efficient for us. The shield spray is a wonderful added feature.
Date published: 2020-01-28
Rated 5 out of
5
by
Booze Man Jack from
hands free!
I bought this a couple of weeks ago after hearing what a delight our daughter's Delta Touch 0O was. There are so many ways to make this faucet a major helper in the kitchen.
Date published: 2020-01-25
Rated 5 out of
5
by
Peggy from
Love the quick Touch features !
Have this Beautiful Kitchen Faucet for two weeks now it is Awesome !
Date published: 2019-12-10
Rated 4 out of
5
by
remodelqueen from
Like these faucets
I bought 2 of these for my kitchen (one for island, one for main sink) and have used them for 1 year now. The only complaint i have is that one of them does not display a light on the front where it is supposed to. My plumber said it was difficult to install, even after speaking with Delta customer service. The function is flawless otherwise. The champagne bronze color looks great and wipes off easily. I did have to replace one of the battery packs (requires 8 AA batteries) but that is expected since it is an electronic unit. I am purchasing this faucet again for a new project.
Date published: 2019-11-27
Rated 1 out of
5
by
Sutton123456 from
Touch feature doesn’t work
Replaced a Blanco faucet with this and the touch feature has never worked properly. Annoying since it was the reason we choose this faucet.
Date published: 2019-10-24
Rated 1 out of
5
by
Disappointed from
Sporadic problems!
I bought this faucet 8 months ago when we built a new home. It worked pretty well (not perfect) for 3-4 months and then started having issues all the time. It turns on and immediately shuts off, sometimes it won’t turn on at all and I have to wait. It’s extremely annoying. I disconnected the touch feature to keep my sanity but wish there was a fix because I love it when it works right.
Date published: 2019-10-23
Rated 1 out of
5
by
cfgm from
touch feature is unreliable don't buy this
after repeatedly changing batteries multiple times over 3 years, the feature either didn't work or worked sporatically. Now there is a leak inside the faucet that our plumber says cannot be repaired. the Delta warranty representative was rude on the phone and said my plumber was wrong that only a cartridge needed replacing. the plumber had just seen the fixture in person and said was not the case. i finally called the plumbing supply where i bought all the Delta fixtures and they are handling the replacement directly with their Delta rep. Lots of hassle and plumber cost for a fixture that is poorly engineered. I am getting the exact same faucet again WITHOUT the touch feature. The fixture looks great, the pull down sprayer is nice and its easy to clean ....but no more touch features for us. I would have suffered thru the touch feature unreliability....but leaking inside the fixture onto my floors is the last straw.
Date published: 2019-10-16
Rated 3 out of
5
by
JennS from
After 2 years not working correctly
I have been so happy with this faucet for 2 years. Now it isnt responding to touch and I have changed the batteries twice thinking maybe I just had a bad batch of batteries.
Date published: 2019-10-16
Rated 5 out of
5
by
geol from
still works great
I bought this faucet when we redid our kitchen 1 1/2 years ago. I love this faucet and it works just as well today as when it was installed. It did develop a squeak 6 months in when it was being turned side to side, but that was easily fixed when a plumber, here for another reason, put some lubricant product on it. I so miss this faucet when I visit other places, reaching up to tap on / off during food prep. Attractive, easy to clean, dependable, and magnetic piece holds sprayer in place perfectly.
Date published: 2019-10-03
Rated 5 out of
5
by
Margie from
Great Faucet!
I bought this a year ago. We absolutely love the faucet sleek and modern look. We are enjoying the touchless feature and the way it has been working. I would recommend this product!
Date published: 2019-09-20
Rated 1 out of
5
by
Fan1983 from
Great when it works
Purchased it for our new home, the touch function stopped working after a year.
Here are things I tried:
1. Replace battery
2. Use Delta Faucet A/C Power Supply Adapter for Delta Touch Kitchen Sink Faucets with Touch2O Technology EP73954
3. Unplug and replug all the connection
Nothing works, the led light worked normally as a temperature indicator, I can still hear a clicking sound from the valve when I touch the faucet, but it fail to turn the water on or off.
Date published: 2019-09-07
Rated 5 out of
5
by
None from
LOVE IT.
YOU WILL ENJOY THE CONVENIENCE SO MUCH IN TEN DAYS, YOU’ll NEVER WANT TO GO BACK TO A CONVENTIONAL FAUCET.
Date published: 2019-09-04
Rated 5 out of
5
by
Gary S from
Looks great and works great
The faucet looks great and work great.
It definitely take some to get use to the touch sensor. Once gotten used, you will try to touch every faucet to turn on water.
1 year into it - the solenoid seem gone bad - the water won't shut off. A call to Delta customer support, they shipped out a new solenoid for free and it was very easy to replace.
3 years into it - the magnet of the hose unit was corroded to a point the hose unit doesn't stay attached to main faucet anymore. A call to Delta customer support, they shipped out new magnet with tool to replace it and all is good.
So far delta customer support has been great about sending new part for free to address any issue. I'm glad that they continue to honor the lifetime warranty of the unit.
Date published: 2019-08-23
Rated 1 out of
5
by
Ross from
Rusting at the magnetic connection
We purchased this very expensive Trinsic (matte black) faucet for our kitchen remodel about 1.5 years ago. The touch feature has been awesome, but over the past few months, the gap between the faucet body and the faucet head was growing. Today a rusted piece from the faucet body started hanging down. I did not expect to have this kind of an issue with a faucet that was this expensive!
We purchased this faucet through our local Ferguson Bath, Kitchen & Lighting Showroom based on their recommendation.
Help!!
Date published: 2019-08-18
Rated 1 out of
5
by
Steve from
Faucet touch system doesnt work
I bought a new house which is 2 years old. It came with this faucet installed and the touch on/off system does not work. We've changed batteries several times which seems to help for a very short period of time. After a few days it goes back to not working. You can touch it sometimes 30 times before anything happens. Sometimes we just cant get it to go on at all and we resort to using the sink in the bathroom. I'd like to just defeat the touch control and use it as a standard faucet but that doesn't seem possible. I've removed the battery pack but still no water.
Date published: 2019-08-07
Rated 1 out of
5
by
Yokimikim from
Touch technology doesn't work
I just installed this brand new faucet and I can't get it to work. I was really hoping I would have a good experience with it because it looks so nice and sleek and innovative, but it's a dud. I'm hoping I can get a replacement that works or some kind of tech support because I really need a facet that works.
Date published: 2019-07-26