Single Handle Pull-Down Kitchen Faucet with Touch₂O® and ShieldSpray® Technologies in Spotshield Stainless

Hello Valued Customer, Thank you for contacting Delta Faucet Company! We apologize for the issues you are experiencing and we are happy to help! We have reached out to you directly to further assist you with this matter. We appreciate your inquiry. Please reach out directly if you have further questions! Best Regards, Kyra Digital Communications Specialist

Hi Valued Customer, Thank you for your question, please accept our sincere apology for the inconvenience you are experiencing. We will be happy to assist you in resolving this issue as quickly as possible. Please feel free to contact us directly for technical information at 800-345-3358. We are available Monday through Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 6 p.m. Eastern Standard Time. Thank you for being a loyal Delta Faucet customer. Best Regards, Themar Digital Communications Specialist

Hello Blondie77!    Thank you for your review! I do apologize for any issues you are experiencing and will be happy to assist. The batteries will go into the battery box that is included with your faucet. The battery box will be black with 2 legs on one side. Your feedback is important to us, as it helps us refine our products and services. Feel free to contact us directly, if you need further assistance. Best Regards, Kyra

Hello Designer, Thank you for contacting Delta Faucet Company! I am sorry this information was not readily available, and I am happy to help you! Our Delta Faucet Leland® Single Handle Pull-Down Kitchen Faucet With Touch2O® And ShieldSpray® Technologies In Arctic Stainless MODEL#: 9178T-AR-DST power supply EP73954 can be ordered locally or online, please see the link below to the adapter. https://www.deltafaucet.com/parts/product/EP73954.html Thank you for being a loyal Delta Faucet customer. Please contact us back with any further questions. Best Regards, Nicole

Hello LisaL, Thank you for your question about the Delta Faucet model 9178T-RB-DST Leland® Single Handle Pull-Down Kitchen Faucet With Touch2O® And ShieldSpray® Technologies In Venetian Bronze. I apologize for any difficulty finding this information. We are happy to help! The difference is the 9178-RB-DST model would not include Touch2O technology to start and stop the flow of water with a simple touch anywhere on the spout or handle. Please reach out at customerservice@deltafaucet.com or 1-800-345-DELTA if you have any questions or need additional assistance. Thank you for being a loyal Delta Faucet customer. Best regards, Bryan

Hello Prickly1, Thank you for your question about the Delta Faucet model 9678T-SP-DST LELAND® Single Handle Pull-Down Bar / Prep Faucet With Touch2O® Technology. I apologize for any difficulty finding this information. We are happy to help! Yes, this faucet can be used manually. One way is with the faucet running water, disconnect the battery pack by opening it. You now have a manually operated faucet. The solenoid was open allowing water to flow through and is now stuck open because you removed the power it would use to close. Reconnecting the battery would close the solenoid and make it electronic again. Also as a second option, the solenoid assembly may be removed, and the wand hose connected directly to the valve outlet tube. a. Open the battery holder cap. b. Disconnect the sensor hook(s) from the spout and/or valve shank. c. Remove the hose clip and hose from the solenoid. d. Remove the solenoid from the valve outlet tube by removing the clip or swinging the clip open. e. Reconnect the hose with the hose clip to the spout outlet nipple. The faucet is now a manually operated pulldown. Please reach out at customerservice@deltafaucet.com or 1-800-345-DELTA if you have any questions or need additional assistance. Thank you for being a loyal Delta Faucet customer. Best regards, Bryan

Hi Valued Customer, Thank you for your question, please accept our sincere apology for the inconvenience you are experiencing. We will be happy to assist you in resolving this issue as quickly as possible. Please feel free to contact us directly for technical information at 800-345-3358. We are available Monday through Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 6 p.m. Eastern Standard Time. Thank you for being a loyal Delta Faucet customer. Best Regards, Themar Digital Communications Specialist

Hi megA, Thanks so much for contacting Delta Faucet Company about 9678T-SP-DST! Leaking is caused by debris not allowing the faucet to seal properly when off. I have included a link below to our Help Center for flushing instructions. https://support.deltafaucet.com/s/article/How-to-Install-a-Delta-Kitchen-Faucet-with-Touch2O-Technology-1628025862640 Please contact us directly if you have any questions or need additional assistance. Best Regards, Nicole Digital Communications Specialist

Hi JLo2024, Thanks so much for contacting Delta Faucet Company about 9178T-DST! Low flow is caused by a blockage or debris, we would recommend flushing the faucet and cleaning the debris screen. I have included a link to our Help Center below. https://support.deltafaucet.com/s/article/Why-does-my-faucet-have-low-water-pressure-1628028366405 Please contact us directly if you have any questions or need additional assistance. Best Regards, Nicole Digital Communications Specialist

Hi CDM1, thank you for contacting Delta Faucet Company! We apologize for the issue you are experiencing, we are happy to help! With blockage, we would recommend flushing your faucet. Please refer to the instructions below to flush your faucet. DST Flush from underneath - This type of flushing requires to be under the sink. *Please gather one 5 GAL bucket and some towels for excess water. 1. Please shut off both hot and cold water supplies. 2. Remove the cold water line and point the line into the bucket. 3. Turn the hot water on and allow the water to flow into the bucket for about a minute. 4. Turn the hot water back off and install the cold water line correctly. 5. Remove the hot water line and point the line into the bucket. 6. Turn the cold water on and allow the water to flow into the bucket for about a minute. 7. Turn the cold water back off and install the hot water line correctly. We appreciate your inquiry. Please reach out directly if you have further questions! Best Regards, Kyra Digital Communications Specialist

Hi 808mohi, Thanks so much for contacting Delta Faucet Company about the 9178T-AR-DST! I have included a link below to the flushing, we would also recommend soaking the wand in a 50/50 solution of white vinegar and water. https://support.deltafaucet.com/s/article/What-do-I-do-if-my-single-handle-kitchen-faucet-drips-from-the-spout-outlet-DST-model Please contact us directly if you have any questions or need additional assistance. Best Regards, Nicole Digital Communications Specialist

Hello GaryS, Thank you for reaching out to Delta Faucet Company! We apologize for the issues you are experiencing and we are happy to help! We have reached out to you directly to further assist you with this matter. We appreciate your inquiry. Please reach out directly if you have further questions! Best Regards, Kyra Digital Engagement Specialist

Hi Lenn, Thank you for your question regarding our Delta Faucet 9178T-DST. The overall Height for 9178T-DST is 15-3/8. Please feel free to contact us directly for technical information at 800-345-3358. We are available Monday through Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 6 p.m. Eastern Standard Time. Thank you for being a loyal Delta Faucet customer. Best Regards, Themar Digital Communications Specialist (800) 345-3358 customerservice@deltafaucet.com

Hello Shibamom, Thank you for your question! We apologize for the inconveniences you are experiencing and will be happy to help you. The Delta Faucet Leland Single Handle Pull-Down Kitchen Faucet With Touch2O And ShieldSpray Technologies In Venetian Bronze MODEL: 9178T-RB-DST spray assembly is made of metal and non-metallic parts. Non-metallic products are beneficial in that they do not rust or corrode and help prevent heat transfer. We also have a Lifetime Limited Warranty on all parts and finish. Thank you for being a loyal Delta Faucet customer. We look forward to continuing to serve you. Please feel free to contact us back for further assistance. Best Regards, Kelley

Hi nancher, Thank you for your question about the Delta Faucet model 9178TL-CZ-DST. Please accept our apology for the inconvenience you are experiencing. We are happy to help! The battery box may need to be replaced. This is typically an issue with the tabs or arms of the battery box. Please reach out for further assistance or with any additional questions! Best Regards, Bryan Digital Communications Specialist

Hello shibamom, Thank you for contacting Delta Faucet Company! I am sorry this information was not readily available, and I am happy to help you! Our Delta Faucet LELAND® Leland® Single Handle Pull-Down Kitchen Faucet With Touch2O® And ShieldSpray® Technologies In Venetian Bronze MODEL#: 9178T-RB-DST rotates 360 degrees, I have included a link to the technical specification sheet. https://media.deltafaucet.com/SpecSheet/DSP-K-9178T-DST_C.pdf Thank you for being a loyal Delta Faucet customer. Please contact us back with any further questions. Best Regards, Nicole

Hi Jackie, thank you for your interest in the 9178T-AR-DST! We are happy to assist you! We have reached out to you directly via email in regard to this matter. Please contact us directly if you have any questions or need additional assistance. Best Regards, Digital Communications Specialist

Hello Truckeejim, Thank you for contacting Delta Faucet Company. I am sorry to hear that your Leland® Single Handle Pull-Down Kitchen Faucet With Touch2O® And ShieldSpray® Technologies In Chrome MODEL#: 9178T-DST is leaking, which can be very frustrating. I am so glad that you contacted us, so we can get this taken care of for you! The leak when off you are experiencing appears to be caused by debris within the solenoid assembly. We recommend doing a flush on your electronic components. Please follow the below steps to resolve your drip: 1. Put the handle in the off position. 2. Remove the blue clip that is attached to the top of the solenoid assembly below the sink. 3. Pull the solenoid off of the faucet connection. Remove the debris screen in the top connection if able, and clear any debris with tweezers or a q-tip. 4. Set a bucket under the PEX supply line that is exposed. 5. Place the handle in the on position and allow it to run water for 2 full minutes. This will clear the supply line out of any debris. 6. Put the handle back into the off position. 7. Reconnect the solenoid to the faucet and clip it back into place. 8. Now remove the bottom clip from the solenoid where the hose connects and pull the hose off. 9. Turn the water back on for an additional 2 minutes to clear the solenoid assembly of any remaining debris. 10. Reconnect the hose and clip it into place again. Once that is finished, turn the water onto the faucet and run it for 15 seconds. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you. Please contact us back with any further questions. Best Regards, Nicole

Hi bob p, Thanks so much for contacting Delta Faucet Company about 9178T-BL-DST! I am sorry for the issues you are experiencing, I have included a link below to the Help Center with some troubleshooting steps. https://support.deltafaucet.com/s/article/How-to-Troubleshoot-a-Delta-Kitchen-Faucet-with-Touch2O-Technology-1628025862981 Please contact us directly if you have any questions or need additional assistance. Best Regards, Nicole Digital Communications Specialist

Hi rushboy2112, Thank you for contacting Delta Faucet Company! Please accept our sincere apology for the inconvenience you are experiencing. Here is what we can do to resolve your issue for you. Our Delta Faucet Leland® Single Handle Pull-Down Kitchen Faucet With Touch2O® And ShieldSpray® Technologies In Arctic Stainless MODEL#: 9178T-AR-DST optional AC adapter can be purchase online or locally. I have attached a link below to the Where To Buy section on our website. https://www.deltafaucet.com/where-to-buy Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you. Please contact us back with any further questions. Best Regards, Nicole

Hello! Thank you for contacting Delta Faucet Company! Our Touch20 faucets can be bypassed, however, it would require to remove the solenoid and the faucet would work manually. We appreciate your inquiry. Please reach out directly if you have further questions! Best Regards, Kyra Digital Communications Specialist

Hello Mickey! Thank you for your question and we are happy to help. We apologize for this information not being readily available to you. The solenoid for the Delta Leland® Single Handle Pull-Down Kitchen Faucet With Touch2O® And ShieldSpray® Technologies In Venetian Bronze MODEL#: 9178T-RB-DST is EP92546 and can be ordered through us. With any further questions or concerns, please do not hesitate to reach out to us directly. Thank you for being a loyal Delta Faucet customer. Best Regards, Carrie

Hi Daniel, Thank you for contacting Delta Faucet. Please accept our sincere apology for the inconvenience you are experiencing. We will be happy to assist you in resolving this issue as quickly as possible. Our Delta Faucet Delta Leland® Single Handle Pull-Down Kitchen Faucet With Touch2O® And Shield Spray® Technologies In Spot shield Stainless MODEL#: 9178T-SP-DST does include batteries to function the touch feature. Thank you for being a loyal Delta Faucet customer. Please feel free to call, email, or message us on social if you need anything else. Best Regards, Themar Digital Communications Specialist

Hello tom g, Thank you for contacting us. I apologize for the low hot flow you are experiencing with your Delta faucet and I am happy to help you. Reduced flow is typically caused by debris. If only one side is affected, there is debris in the supply line. To flush the supply line, first shut off the hot and cold water supply. Remove the hot supply line from the shut-off valve and place the line into a bucket. Open the handle to the middle position, fully open, then turn the cold supply back on for one minute. The cold water should flow through the faucet and out the hot supply tube. Reconnect the supply line and turn on both supplies. Check flow from the faucet. If this does not help, please let us know. Please contact us back with any further questions. Best Regards, Skyler

Hello Ed! Thank you for your question and we are happy to help. The Delta Leland® Single Handle Pull-Down Bar / Prep Faucet With Touch2O® Technology In Spotshield Stainless MODEL#: 9678T-SP-DST has an external aerator that can be removed with the aerator key only. We also recommend flushing the valves of the faucet to increase pressure. With any further questions or concerns, please do not hesitate to reach out to us again. Best Regards, Carrie

Hello bly62! Thanks for the question. No, the faucet won't work if the batteries are drained. Before the batteries are drained, you can switch it to a manual mode, by turning the faucet on so that water is running and then remove the cap from the battery box. Please contact us directly with any further questions or concerns. Best regards, Paul

Hi Tracey, Thank you for your question about the Delta Faucet model 9678T-RB-DST Leland® Single Handle Pull-Down Bar / Prep Faucet With Touch2O® Technology In Venetian Bronze. I am sorry this information was not readily available, and I am happy to help! Unfortunately, this faucet can be installed in a single hole or an 8" 3-hole installation with the RP47274RB escutcheon sold separately. We do not currently carry a 4" escutcheon for this faucet. I apologize for any inconvenience this causes. Please contact us directly if you have any questions or need additional assistance. Thank you for being a loyal Delta Faucet customer. We appreciate your business and look forward to continuing to serve you! Best Regards, Bryan Digital Communications Specialist

Hello chirp78, Thank you for your question about the Delta Faucet model 9178T-RB-DST LELAND® Single Handle Pull-Down Kitchen Faucet With Touch2O® And ShieldSpray® Technologies. I apologize for any difficulty finding this information. We are happy to help! To use the Touch2O feature, only battery power is needed as power is only drawn when the faucet is turned on or off. Faucet models with VoiceIQ technology will need the EP73954 A/C power supply to power the faucet's Wifi connection. Please reach out directly at customerservice@deltafaucet.com or 1-800-345-DELTA if you have any questions or need additional assistance. Thank you for being a loyal Delta Faucet customer. Best regards, Bryan

Hi Andy, Thanks so much for contacting Delta Faucet Company! Resetting the solenoid could resolve this issue with your LELAND® Pull-Down Kitchen Faucet MODEL#: 9178T-DST. To reset the solenoid, remove the lid to the battery box and the black LED wire from the side of the solenoid (and unplug the AC adapter from the solenoid, if you have that optional accessory). Let it sit for at least 2 minutes. Reattach the lid to the battery box and plug the LED wire back into the solenoid (you should hear or feel it click when it is fully inserted). If the issue persists, please clean/flush the solenoid. To clean the filter basket/screen, please turn the handle to the off position. You will need a paper towel or two. Disconnect the clip from the top hose going into the solenoid. Look into the top solenoid valve you should see a white/blue debris screen or basket. It should simply unscrew or, depending on the model, you may need to take a pair of needle-nose pliers (or tweezers) and pull the small debris basket/screen out. Clean the debris screen by rinsing it. If the screen does not remove easily, use a swab with white vinegar and water to wipe the screen clean of any debris. Place the basket/screen back into the solenoid and reinsert the top tube into the solenoid, making sure the clip is securing the hose (tube) to the solenoid. Please reach out with further questions! Best Regards, Kelley Digital Communications Specialist